Shipping policy

Shipping & Delivery Policy


At Tracy Ryan Photography, each jigsaw puzzle is crafted specifically for you. Because I partner with an Australian-based manufacturer (QPuzzles) to produce and drop-ship your puzzles on demand, we don’t hold stock on hand. This ensures every piece is freshly made to the highest quality, while allowing us to ship directly from the workshop to your door.

1. Production Time (The "Made-for-You" Phase)

Before your order ships, it must be printed and manufactured.
  • Manufacturing Time: Please allow 3 to 7 business days for your puzzle to be produced.

  • During peak seasons (like the lead-up to Christmas), this timeframe may extend slightly due to higher demand at the facility.

2. Shipping Costs & Calculation

Because our puzzles are custom drop-shipped, we offer a simple flat-rate shipping fee rather than charging different rates based on your location.

  • Shipping: Flat rate of $23.95

The shipping cost is applied at checkout, providing a straightforward and consistent rate regardless of your delivery location.


3. Carriers & Delivery Times

Our puzzles are custom made and shipped directly from our manufacturing partner.

  • Delivery Window: Once dispatched, delivery typically takes 2 to 9 days, depending on your location.
  • Courier: Our manufacturing partner uses trusted delivery carriers and selects the most suitable courier for your order.
  • PO Boxes: Where available, Australia Post may be used for deliveries to PO Boxes.
  • Tracking: As soon as your puzzle leaves the workshop, you will receive a shipping confirmation email with tracking details so you can follow its journey.

Please note that delivery times may vary depending on your location and the selected carrier.

4. Important Notes

  • Multiple Items: If you order multiple products, they may occasionally arrive in separate packages depending on production schedules.

  • Shipping Address: Please double-check your delivery address at checkout (especially noting if you require a PO Box so Australia Post is selected). We cannot be held responsible for orders shipped to incorrectly provided addresses.

Questions?

If you have any questions about your shipment or need help tracking an order, please reach out to me at images@tracyryanphotography. I’m always here to help!